Your greatest assets are your customers because without customers there is no company. Let us can help you care for and nurture them.
At TBG Group, we understand that exceptional customer service is the heart of any successful business. That’s why we provide a flexible phone-based inbound and outbound customer service solution for both short-term projects and ongoing programmes that are tailored to meet your specific business needs. Whether you’re looking to enhance your customer support, fill resource gaps or expand your reach to potential clients, our team of highly trained professionals is here to support you every step of the way.
When it comes to serving your new and existing customers, nothing is more crucial than delivering a seamless and positive experience as the first point of contact with your business. Our inbound telephone customer service is designed to handle all aspects of customer support with precision and empathy. From addressing product inquiries and resolving issues to processing orders and handling returns, our skilled agents are well-equipped to ensure your customers feel valued and heard.
Inbound call includes:
- Inbound call handling
- High quality customer service
- Virtual reception, including hotkey transfers
- Enquiry handling and resolution
- Order placement/status enquires.
- Call overflow services
- Out-of-hours services
- Event communications
- Appointment Scheduling
- Inbound enquiry management
- Ad response handling
We can also offer multi-channel support, in addition to phone support, we can seamlessly integrate with other channels like email, live chat, and social media, providing a unified and consistent experience for your customers.
Reaching out to potential customers and nurturing leads is a crucial aspect of business growth. Our outbound telephone customer service is designed to help you build meaningful relationships with prospects, driving sales and expanding your client base.
Key features of our outbound telephone customer service:
- Customer enquiries
- Lead generation, including hotkey transfers
- Online product demos
- Webinar and webcast promotion
- Online registrations and portal signups
- Subscription and membership renewals
- Pre and Post sales research
- Customer experience surveying
Get in touch
Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now!
Get in touch
Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now!
Your greatest assets are your customers because without customers there is no company. Let us can help you care for and nurture them.
At TBG Group, we understand that exceptional customer service is the heart of any successful business. That’s why we provide a flexible phone-based inbound and outbound customer service solution for both short-term projects and ongoing programmes that are tailored to meet your specific business needs. Whether you’re looking to enhance your customer support, fill resource gaps or expand your reach to potential clients, our team of highly trained professionals is here to support you every step of the way.
When it comes to serving your new and existing customers, nothing is more crucial than delivering a seamless and positive experience as the first point of contact with your business. Our inbound telephone customer service is designed to handle all aspects of customer support with precision and empathy. From addressing product inquiries and resolving issues to processing orders and handling returns, our skilled agents are well-equipped to ensure your customers feel valued and heard.
Inbound call includes:
- Inbound call handling
- High quality customer service
- Virtual reception, including hotkey transfers
- Enquiry handling and resolution
- Order placement/status enquires.
- Call overflow services
- Out-of-hours services
- Event communications
- Appointment Scheduling
- Inbound enquiry management
- Ad response handling
We can also offer multi-channel support, in addition to phone support, we can seamlessly integrate with other channels like email, live chat, and social media, providing a unified and consistent experience for your customers.
Reaching out to potential customers and nurturing leads is a crucial aspect of business growth. Our outbound telephone customer service is designed to help you build meaningful relationships with prospects, driving sales and expanding your client base.
Key features of our outbound telephone customer service:
- Customer enquiries
- Lead generation, including hotkey transfers
- Online product demos
- Webinar and webcast promotion
- Online registrations and portal signups
- Subscription and membership renewals
- Pre and Post sales research
- Customer experience surveying
Get in touch
Get in touch
Partner with us and witness the positive impact of outstanding inbound and outbound telephone customer service on your business’s success. Contact us today for a free consultation!
Partner with us and witness the positive impact of outstanding inbound and outbound telephone customer service on your business’s success. Contact us today for a free consultation!
Read our case studies
Inbound/Outbound Customer Service, PPC, Website Building and Management – RJ Flooring
Tenant Screening used our top of the range Website Build and Management, Inbound/Outbound Customer Service and Pay Per Click services to generate brand awareness and fresh leads.
Website Build & Marketing Campaign – Storeit4me
Storeit4me used our Email Marketing, Data Build, Outbound/Inbound Dialling, Social Media Marketing, Website Build services and more to help establish and grow their presence in the marketplace.
Website Build and Social Media Management – Wood Street Co Work
Wood Street Co Work used our Website Build and Management, Social Media Marketing and other services to setup the foundations of their business and begin converting customers.
Email Marketing & Outbound Calling Campaign – Tenant Screening
Tenant Screening, used our top of the range E-Mail Marketing Services to help market the client’s products and services to a wide range of both lapse and new customers.
Explore our other Telephone Marketing Services
Appointment Setting
Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.
Compliance Checks
A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.
Appointment Setting
Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.
Compliance Checks
A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.
Lead Generation
Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.
Data Build
Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists.
Lead Generation
Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.
Data Build
Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists.
Data Cleanse
Our agents have extensive experience in conducting telephone-based data cleansing, profiling and enhancement work for our clients across a wide range of both consumer as well as B2B sectors in the United Kingdom and overseas.
Data Enrichment
Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.
Data Cleanse
Our agents have extensive experience in conducting telephone-based data cleansing, profiling and enhancement work across a wide range of both consumer and B2B sectors in the UK and overseas.
Data Enrichment
Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.
Company Profiling
Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.
Contact Nurturing
Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.
Company Profiling
Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.
Contact Nurturing
Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.
Event Marketing
Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.
Surveying
Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.
Event Marketing
Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.
Surveying
Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.
Data Sourcing/Broking
We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.
SMS Marketing
We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.
Data Sourcing/Broking
We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.
SMS Marketing
We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.
Inbound/Outbound Customer Service
Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.
Inbound/Outbound Customer Service
Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.