Surveying

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Find out what your clients really think whilst uncovering new product and service opportunities

In recent years there has been a surge in the popularity of using online surveys, however it isn’t always the most effective way to carry out a survey. Instead, the friendly and infinitely more personal approach of a phone call can yield excellent results and a higher response rate and can.

We have extensive experience of conducting telephone surveys amongst consumer (B2C) and business to business (B2B) audiences across numerous industry sectors so if you want to receive great results on your next campaign, contact us today!

Surveys have the potential to harm your business reputation if they are executed incorrectly. Therefore, getting the approach right is critical – we will work with you across all aspects of the campaign prior to launch from survey design and scripting to data collection requirements to ensure that the best results are being delivered to for you from a phone survey.

Our telephone-based surveying service caters to a diverse range of business needs. Whether you’re in market research, healthcare, education, finance, or any other sector, we have the expertise to meet your surveying needs. Our experience includes:

  • Customer satisfaction & NPS surveys
  • Employee engagement surveys
  • Market research surveys
  • Prospecting surveys
  • Risk and Compliance surveys
  • Mystery shopping surveying
  • Household/Lifestyle surveys
  • Member surveys
  • Product feedback surveys
  • Event and conference feedback surveys

Broader Reach

Not everyone has internet access or regularly engages with online platforms. Telephone surveys bridge the gap, allowing you to capture insights from a wider demographic and ensure a more representative sample.

Personal Touch

A human voice on the other end of the line can establish trust and rapport, encouraging respondents to provide detailed and honest answers. This personal touch adds depth and richness to the data collected.

Brand Perception

A telephone survey can also help you establish your brand in a big way. It displays that your business actually cares about how its customers perceive it as well as the quality of its products and services.

Immediate Feedback

With telephone surveys, real-time responses, enabling prompt analysis and faster decision making. It eliminates delays associated with waiting for respondents to complete online surveys at their convenience.
headset-laptop

Get in touch

Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now!

headset-laptop

Get in touch

Our team is ready to discuss your requirements, understand your goals, and create a customised campaign that will drive tangible results. Contact us now!

Find out what your clients really think whilst uncovering new product and service opportunities

In recent years there has been a surge in the popularity of using online surveys, however it isn’t always the most effective way to carry out a survey. Instead, the friendly and infinitely more personal approach of a phone call can yield excellent results and a higher response rate and can.

We have extensive experience of conducting telephone surveys amongst consumer (B2C) and business to business (B2B) audiences across numerous industry sectors so if you want to receive great results on your next campaign, contact us today!

Surveys have the potential to harm your business reputation if they are executed incorrectly. Therefore, getting the approach right is critical – we will work with you across all aspects of the campaign prior to launch from survey design and scripting to data collection requirements to ensure that the best results are being delivered to for you from a phone survey.

Our telephone-based surveying service caters to a diverse range of business needs. Whether you’re in market research, healthcare, education, finance, or any other sector, we have the expertise to meet your surveying needs. Our experience includes:

  • Customer satisfaction & NPS surveys
  • Employee engagement surveys
  • Market research surveys
  • Prospecting surveys
  • Risk and Compliance surveys
  • Mystery shopping surveying
  • Household/Lifestyle surveys
  • Member surveys
  • Product feedback surveys
  • Event and conference feedback surveys

Broader Reach

Not everyone has internet access or regularly engages with online platforms. Telephone surveys bridge the gap, allowing you to capture insights from a wider demographic and ensure a more representative sample.

Personal Touch

A human voice on the other end of the line can establish trust and rapport, encouraging respondents to provide detailed and honest answers. This personal touch adds depth and richness to the data collected.

Brand Perception

A telephone survey can also help you establish your brand in a big way. It displays that your business actually cares about how its customers perceive it as well as the quality of its products and services.

Immediate Feedback

With telephone surveys, real-time responses, enabling prompt analysis and faster decision making. It eliminates delays associated with waiting for respondents to complete online surveys at their convenience.

Get in touch

We have extensive experience of conducting telephone surveys amongst consumer (B2C) and business to business (B2B) audiences across numerous industry sectors so if you want to receive great results on your next campaign, contact us today!

Read our case studies

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appointment-setting

Appointment Setting​

Quality, qualified appointments created with your key decision makers by engaging in intelligent, open and honest, non-scripted conversations. We will fill your diary with genuine, interested prospects.

Compliance Checks

A robust Treating Customers Fairly (TCF) and Consumer Duty compliance Programme that assists large financial institutions maintain demonstrable evidence of putting customers first.

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Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists.

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Engage with the correct decision maker at their level to establish opportunities within your chosen sector. We use intelligent non-scripted conversations to maximise your success rate and dramatically increase ROI.

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Gathering data specific to the target audience of a business and employ various criteria such as demographics, industry, location, and interests to create highly targeted contact lists.

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Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.

data-cleanse

Data Cleanse​

Our agents have extensive experience in conducting telephone-based data cleansing, profiling and enhancement work across a wide range of both consumer and B2B sectors in the UK and overseas.

data-enrichment

Data Enrichment

Using legacy data, newly sourced lists, online-research, fresh build, or a combination of all, our team can create high-quality, cleansed, profiled data for your sales and marketing initiatives and programs.

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Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.

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Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.

company-profiling

Company Profiling

Create in-depth understanding of your chosen companies from key members of staff, gain market knowledge, buying cycles, future plans, pain points, current suppliers and how best to approach for their business.

contact-nurturing

Contact Nurturing

Build relationships with Senior members (CEO’s, MD’s etc) of an organisation over a longer period due to their buying cycles and keep warm prospect leads warm until there is an sales opportunity to move forward.

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Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.

event-marketing

Event Marketing

Fill exhibitions, conferences, seminars and webinars with interested prospects. We can handle with the creation and supplying of event marketing material as well as generating awareness in advance.

surveying

Surveying

Open dialogue in a polite, professional and efficient manner to go through your survey in the volumes you want. Full reporting back with all intelligence gained, any patterns and further relevant information.

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We will work with you to understand your exact dataset needs and then leverage our network of trusted data providers to obtain the best suited purchased data to match your campaign needs.

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We will work with you and ensure that everything is taken care from launching and optimising your first campaign to helping to formulate an on-going message strategy or cross-channel strategy.

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customer-service-agent

Inbound/Outbound Customer Service

Flexible inbound and outbound phone-based customer service solutions that address customer demand and manage response for businesses of all sizes, across all sectors.